OUR CUSTOMER SUCCESS TEAM
A dedicated contact
to respond
to your needs
Fully autonomous
simple daily
administration
Regular exchanges
on your
evolving needs
New versions
automatically
proposed
AT YOUR SIDE UPSTREAM AND DURING EXPLOITATION
The implementation of a CRM project involves the harmonious integration of many parameters regarding the sector breakdown, catalogue, trade terms, etc. Nomadvantage has a proven methodology for successful deployment in line with customer needs.
Then throughout operation, Nomadvantage remains at your side to assist you in the use of the administration interface, listen to your new needs and continually optimize your solution.
OUR TRAINING SERVICE
Face
or distance
training
Personalized intervention
during seminars
Availability of
online
documentation
Specific
training for
managers and
administrators
KEYS TO BE IMMEDIATELY OPERATIONAL
OpenPharma is known for its easy mastery. In order to take full advantage of complete solution functionality, Nomadvantage offers training services during initial deployment, for major updates or with the arrival of new users.
The training can also be carried out internally by the client after the qualification of instructors by Nomadvantage and the supply of teaching materials.
OUR CUSTOMER SUPPORT
Dedicated
call center
at our
parisian site
Permanent
communication
with our
project teams
Transparent tracking
of tickets
for managers
and users
Provision of
a remote
control
tool
EFFECTIVE ANSWERS BY AN INTERNALIZED SUPPORT
Our offer includes level 2 support and application maintenance.
As an option, Nomadvantage proposes to ensure level 1 by directly processing user requests.
Support service can include the preparation and installation of the machines in coordination with the customer IS