Define my need
Products lines

Customer Service and call center

Looking to

Trigger interactions between Customer Service and field teams

Allow data sharing between the field and Customer Service

Optimize the claims process and customer requests

Manage the escalated relationship (claims, etc.) with efficient processes

Ability to manage call campaigns and online surveys

Enrich and optimize field schedules

MAIN FEATURES
  • Automatic background synchronization
  • Automatic display of customer card during a call (CTI)
  • Tracking progress of each claim
  • Access to field calendars by customer service
  • Call reports with personalized questionnaires
  • Cross-visibility of activity and sales between field and customer service