Define my need
Customer relationship trades

Customer Service and call center

Looking to

Offer technical coaching and sales support to the customer

Effectively deal with customer claims

Ensure the smooth flow of information between the field and Customer Service

Develop remote streamlined promotional and information actions

MAIN FEATURES
  • Claims management with information flows to logistics and to the field
  • Acces by the customer service to Reps calendars
  • Exchange of messages between customer service and field force
  • Cross-visibility between field and customer service actions: orders, visits, visit or call reports
  • Automatic display of the customer card during a call
In pictures
Customer Service and call center
Customer Service and call center
Customer Service and call center
Customer Service and call center