Define my need
Adapted
services

OUR CUSTOMER SUCCESS TEAM

A dedicated contact
to respond
to your needs

Fully autonomous
simple daily
administration

Regular exchanges
on your
evolving needs

New versions
automatically
proposed

AT YOUR SIDE UPSTREAM AND DURING EXPLOITATION

The implementation of a CRM project involves the harmonious integration of many parameters regarding the sector breakdown, catalogue, trade terms, etc. Nomadvantage has a proven methodology for successful deployment in line with customer needs.

Then throughout operation, Nomadvantage remains at your side to assist you in the use of the administration interface, listen to your new needs and continually optimize your solution.

OUR TRAINING SERVICE

Face
or distance
training

Personalized intervention
during seminars

Availability of
online
documentation

Specific
training
for
managers and
administrators

KEYS TO BE IMMEDIATELY OPERATIONAL

OpenPharma is known for its easy mastery. In order to take full advantage of complete solution functionality, Nomadvantage offers training services during initial deployment, for major updates or with the arrival of new users.

The training can also be carried out internally by the client after the qualification of instructors by Nomadvantage and the supply of teaching materials.

OUR CUSTOMER SUPPORT

Dedicated
call center
at our
parisian site

Permanent
communication
with our
project teams

Transparent tracking
of tickets

for managers
and users

Provision of
a remote
control
tool

EFFECTIVE ANSWERS BY AN INTERNALIZED SUPPORT

Our offer includes level 2 support and application maintenance.

As an option, Nomadvantage proposes to ensure level 1 by directly processing user requests.

Support service can include the preparation and installation of the machines in coordination with the customer IS